SAAQ Driving Record: How to Get It
If you’ve ever needed a copy of your driving record for a new job or an insurance quote, you probably wondered how to get it without a headache. Quebec’s SAAQ makes it possible online through its SAAQclic portal, and the process is free if you’re requesting your own record.
Cost for self: Free ·
Processing time: 10 business days ·
Available online: Yes, via SAAQclic ·
Phone support: 1 800 361-7620 ·
In-person locations: SAAQ service centres across Quebec
Quick snapshot
- Requesting your own driving record is free (SAAQ – Obtenir un dossier de conduite)
- Processing time is 5 to 10 business days for mailed requests (SAAQ – Obtenir un dossier de conduite)
- Online requests through SAAQclic are available 24/7 except scheduled maintenance (SAAQ – Obtenir un dossier de conduite)
- Third-party requests require signed authorization less than 12 months old (SAAQ – Obtenir un dossier de conduite)
- Whether walk-ins are accepted without appointment varies by location and demand
- Exact cost for third-party requests changes annually, per the SAAQ fee schedule
- SAAQclic online portal launched February 20, 2023, enabling driving record requests (SAAQ promotional video)
- PDF download from SAAQclic allows instant digital access
- Certified copies require a physical request and may cost a fee
How to obtain my SAAQ driving record?
The SAAQ gives you three channels to request your dossier de conduite: online via SAAQclic, by phone, or in person at a service centre. Each has different turnaround times and requirements.
How to request a copy online
To request your record online, you need a SAAQclic account. Once logged in, navigate to the driving record section under your driver’s licence services. The request is free for yourself, and after processing you can download the PDF from your account (SAAQ individual services portal).
- Sign up for SAAQclic at the official login page using your driver’s licence number, date of birth, and email.
- Log in to your account and confirm your SAAQ identification number.
- Select “Driving record” from the services menu.
- Request your record and download the PDF once processed.
How to request by phone
You can call the SAAQ at 1 800 361-7620 to request your driving record. The agent will process your request and mail the document to the address on file. Expect 5 to 10 business days for delivery (SAAQ – Obtenir un dossier de conduite).
How to request in person
Visit a SAAQ service centre during office hours. Appointments are recommended, though some locations may accept walk-ins. Bring valid ID and proof of address. If your record is printed on the spot, you leave with it immediately; otherwise it’s mailed (SAAQ – Obtenir un dossier de conduite).
Bottom line: The online method through SAAQclic is fastest for your own record. For a third party, mail or in-person with signed authorization is the only route.
What is a driving record?
A driving record (dossier de conduite) is a summary of your driving history maintained by the SAAQ. It includes accidents, traffic violations, demerit points, licence suspensions, and the current status of your licence.
What information does a driving record contain?
- Demerit points and sanctions (SAAQ individual services portal)
- List of traffic infractions and convictions
- Accident involvement records
- Licence classes and validity
Why do I need a driving record?
Insurance companies often request it to set premiums. Employers may ask for it when hiring for driving positions. It’s also needed for legal proceedings or to verify your own driving history (HelloSafe Canada (consumer insurance guide)).
The implication: Without your own driving record, you have no official way to verify the accuracy of what insurers or employers see.
For insurance-related topics, see The Personal Insurance Company. For similar government record requests, see the Child Abuse Registry Check Guide.
How to access my SAAQ record via SAAQclic?
SAAQclic is the online portal launched in 2023 that gives Quebec drivers access to their driving records and other services. You must have an account to use it.
How to sign up for SAAQclic
Visit the SAAQclic login page and click “Register.” You’ll need your driver’s licence number, date of birth, and a valid email. You will be redirected to the Government Authentication Service to create your account (SAAQclic login page (Government of Quebec)).
How to log in to SAAQclic
Go to saaqclic.saaq.gouv.qc.ca and sign in with your government credentials. You’ll be asked to confirm your SAAQ identification number (from your licence or registration certificate) (SAAQ’s SAAQclic FAQ).
How to view your driving record in SAAQclic
Once logged in, select “Driving record” from the services menu. The system will show a summary of your points, sanctions, and infractions. You can download a PDF version for your own records. The interface is available in English as well (SAAQ’s SAAQclic FAQ).
The catch: Only your own record is viewable online. For another person’s record, you must go through the mail or in-person process with signed authorization.
Can I go to SAAQ without an appointment?
Appointments are strongly recommended, but some SAAQ service centres do accept walk-ins if capacity allows. It’s safest to book ahead to avoid wasted trips.
What are SAAQ office hours?
Hours vary by location. Most centres are open Monday to Friday, 8:30 a.m. to 4:30 p.m. Some offer extended hours. Check the SAAQ website for your nearest centre’s schedule.
How to book an appointment
You can book an appointment online through the SAAQ appointment system or by calling 1 800 361-7620. Walk-in availability is not guaranteed and depends on demand (SAAQ – Obtenir un dossier de conduite).
What documents to bring
- Valid Quebec driver’s licence or other government-issued photo ID
- Proof of address (e.g., a recent utility bill or lease)
- If requesting for a third party, signed authorization from each person
The trade-off: Appointment guarantees you a slot; walk-in might save time if you’re flexible, but you risk waiting or being turned away.
How to get a PDF copy of your SAAQ driving record?
If you need a digital copy, SAAQclic is the way to go. The PDF is generated online and can be saved immediately.
Is the PDF accepted for official purposes?
The standard PDF from SAAQclic is sufficient for personal reference, insurance quotes, and most employer checks. However, certified copies (sealed and signed by the SAAQ) are required for legal proceedings or border crossings. Certified copies must be ordered by mail or in person and may incur a fee (SAAQ – Obtenir un dossier de conduite).
How to download from SAAQclic
After logging in to SAAQclic, go to your driving record section. Click “Download” or “View PDF.” The file will be saved to your device. No extra cost.
How to request a certified copy
Complete the SAAQ’s paper form, attach the required fee, and mail or fax it. Processing takes 5 to 10 business days. Third-party requests require signed authorizations less than 12 months old (SAAQ – Obtenir un dossier de conduite).
Why this matters: If you need an official record for a foreign employer or court, the free PDF won’t suffice; plan for the certified route.
Timeline signal
- – SAAQclic online portal launched for driving record requests and other services (SAAQ promotional video)
The implication: Before 2023, requesting a driving record required mail or in-person visits. SAAQclic shifted the process to a modern digital workflow.
What we know and what’s still unclear
Confirmed facts
- Requesting your own driving record is free (SAAQ – Obtenir un dossier de conduite)
- Processing time is 5 to 10 business days for mailed requests (SAAQ – Obtenir un dossier de conduite)
- SAAQclic requires a registered account (SAAQclic login page (Government of Quebec))
- Third-party requests need signed authorization less than 12 months old (SAAQ – Obtenir un dossier de conduite)
What’s unclear
- Whether walk-ins are accepted without appointment varies by location and demand
- Exact cost for third-party requests changes annually, per the SAAQ fee schedule
“You can obtain a copy of your driving record free of charge for yourself.”
SAAQ official website
“Only your own driving record is available online. You cannot request another person’s record through SAAQclic.”
SAAQ’s SAAQclic FAQ
If you need a driving record for yourself, the online SAAQclic route is free and fast. For employers or insurance, the PDF from SAAQclic usually suffices. But if legal certification is required, set aside extra time for the paper process.
The SAAQ updates its fee schedule annually, so third-party request costs can change. Always check the current fees on the official SAAQ site before mailing a cheque.
For Quebec drivers, the choice between online, phone, or in-person depends largely on urgency and whether you need a certified copy. The SAAQclic portal has made the process more accessible, but the 5-10 business day processing time remains a constant for mailed requests. For the average driver requesting their own record, the smartest move is to log in to SAAQclic and download the free PDF — it’s instant, free, and accepted by most insurers.
For a more detailed breakdown of how to access and understand your official Quebec driving history, check out this comprehensive SAAQ driving record guide.
Frequently asked questions
How long is a driving record valid?
A driving record is a snapshot of your history at the time of request. There’s no official “expiry,” but insurers and employers typically accept records issued within the last 30 to 90 days. Certified copies do not expire but must be less than 12 months old for certain legal uses.
Can I get a driving record for another person?
Yes, but you need signed authorization from that person. The authorization must be dated less than 12 months before the request is received. You cannot request another person’s record online through SAAQclic; you must use the mail or in-person method (SAAQ – Obtenir un dossier de conduite).
What is the difference between a driving record and a driver’s abstract?
In Quebec, a “driving record” (dossier de conduite) and a “driver’s abstract” are used interchangeably. Both refer to the same document summarizing your driving history, demerit points, and licence status. The SAAQ uses “dossier de conduite” officially.
How many demerit points are on my record?
You can check your current demerit points by logging in to SAAQclic and viewing your driving record. Points accumulate based on infractions and may lead to licence suspension if they exceed the limit for your licence class.
Can I dispute an error on my driving record?
Yes. If you find an error, contact the SAAQ’s driving record corrections department. You may need to provide supporting documents (e.g., a court ruling or police report). The process can take several weeks.
Do I need my driving record to renew my licence?
No, licence renewal does not require requesting a separate driving record. The SAAQ automatically checks your record when you renew. However, if you want to verify your record before renewal, you can request it online for free.
Is the PDF from SAAQclic accepted in court?
Usually not. Courts require a certified copy that is stamped and signed by an SAAQ official. The free PDF is considered an unofficial document. For legal proceedings, order a certified copy through the mail or in-person process.
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